FB888 FAQ – Frequently Asked Questions & Detailed Answers

FB888Enabling two-step verification (2FA) on is straightforward and significantly improves the security of your account. Follow the steps below to get started:

Step 1: Log in to your account and tap the profile icon in the top-right corner.
Step 2: Go to "Settings → Security" or the "Security Settings" menu.
Step 3: Enable the "Two-Factor Authentication" option.
Step 4: A verification OTP will be sent to your registered mobile number. Enter it to activate.

Once enabled, every time you log in from a new device or browser, an OTP will be sent to your mobile number. Without that OTP, no one can access your account — even if they know your password. This feature is especially important for anyone who uses public Wi-Fi. If your mobile number changes, update the new number in your account first, then reset 2FA.

FB888How quickly your winnings arrive on - depends on the type of bet:

Sports Betting: After a match or event concludes, results are typically settled within 5 to 30 minutes and winnings are automatically added to your wallet. For live betting, settlement happens as soon as the event ends.

Casino & Slot Games: Winnings are credited to your wallet instantly as soon as each round ends.

Bonus Rewards: Welcome bonuses and reload bonuses are typically credited to your bonus wallet within 15 minutes of a completed deposit. Tournament prizes are distributed within 24 hours of the event ending.

Withdrawal: Withdrawals to bKash or Nagad from a KYC-verified account are typically processed within 15 minutes to 4 hours. In all cases, the transfer is completed within 24 hours. If it takes longer than that, please contact support directly.

FB888The minimum deposit on - varies slightly depending on the payment method:

bKash: Minimum ৳200 — Maximum ৳50,000 (per single transaction)
Nagad: Minimum ৳200 — Maximum ৳50,000
Rocket: Minimum ৳300 — Maximum ৳30,000
Bank Transfer: Minimum ৳1,000 — higher limits available

To make a deposit, log in to your account, tap "Wallet → Deposit", select your preferred payment method, and enter the amount. Then send the payment to the bKash or Nagad number shown on screen. Funds are typically credited to your wallet within 2 to 5 minutes.

One important note: the mobile banking number you use to make a deposit must be registered in the same name as FB888 Your account must be registered under your name. If the name differs, transactions may be blocked.

FB888-'s VIP program has five tiers in total. Each tier is determined by your total monthly betting amount:

Bronze: Monthly bets of ৳10,000+ — 5% cashback, weekly reload bonus
Silver: Monthly bets of ৳50,000+ — 8% cashback, faster withdrawals, exclusive event invitations
Gold: Monthly bets of ৳1,50,000+ — 10% cashback, dedicated account manager, higher withdrawal limits
Platinum: ৳5,00,000+ wagered per month — 15% cashback, custom bonuses, and priority support
Diamond: Invitation only — maximum benefits, a dedicated personal VIP manager, and access to exclusive events

At every tier, members receive a monthly birthday bonus, loyalty points, and access to exclusive tournaments. You can check your current tier and see how many more bets are needed to reach the next level in the "VIP" or "Rewards" section of your account.

FB888For security purposes, entering the wrong password 5 times in a row on - will temporarily lock your account. This is a standard security measure — there's nothing to worry about.

Auto-Unlock: In most cases, waiting 30 minutes to 1 hour will allow the lock to lift automatically.

To unlock faster:
1. On the login page, click the "Forgot Password?" link.
2. Enter your registered mobile number.
3. Verify your identity using the OTP sent to you.
4. Create a new password — your account will be unlocked immediately.

If your mobile number has changed or you're not receiving the OTP, contact support@fb888.clickEmail with a description of the issue and attach a photo of your national ID. Once your identity is verified, the support team will restore your account within 24 hours.

FB888Updating personal information on -'s platform works a little differently — for security reasons, not all details can be changed on your own.

What you can change yourself: You can update your password, profile picture, and notification preferences directly from the "Edit Profile" menu in your account.

Changing Your Mobile Number: This cannot be done directly through the app. You will need to contact support. Send an email to support@fb888.click with your old number, new number, and a photo of your NID or passport. Once your identity is confirmed, the support team will complete the change within 48 hours.

Changing Your Name: Name changes also need to go through support. However, once KYC verification is complete, name changes are generally not allowed — since your name must match your ID document. If there's a spelling error, correction is possible, but you'll need to submit your ID as proof.

FB888All responsible gaming tools on are available free of charge and can be activated from the "Settings → Responsible Gaming" menu in your account. Key features include:

Deposit Limit: Set a daily, weekly, or monthly maximum deposit amount. Decreasing the limit takes effect immediately, but increasing it requires a 24-hour waiting period.

Session Time Limit: Set a maximum session length before you start playing. Once the time is up, you'll automatically be prompted to take a break.

Cooling-Off Period: Take a temporary break of 24 hours to 30 days. Betting and gaming will be suspended during this period, but your account will remain active.

Self-Exclusion: For a long-term break, you can self-exclude for anywhere between 7 days and 5 years. During this period, your account will be fully locked and cannot be unlocked early.

There's no shame in using these features — it's a sign of awareness and strength. To learn more, Responsible Gaming Page View.